- Flat Charges: AED 20 on all orders.
Worry-Free Exchange Policy
FOR DOMESTIC ORDERS:
All items can be exchanged within 30 days of the delivery date. Simply fill out the Complaint/Inquiry form form within 3 days of delivery to start the exchange process.
Your product(s) ordered online can be exchanged at any "GulAhmed Exclusive" or "Ideas" retail store. Please ensure that the product tag/label is intact at the time of exchange either from store or online.
The online exchange process on average takes 7-10 working days.
We offer FREE pickup for customers who opt for the online exchange process.
FOR INTERNATIONAL ORDERS:
Currently, we do not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please register your complaint by filling out the Complaint/Inquiry form or you may
call us at +92-302-111-4332 for inquiry.
For more information on our complete exchange policy click here:
Ideas Exchange Policy